Spotlight on HIPAA Compliant Services & Phone Systems
Posted on Oct 14, 2021 in Jeff Nolte's Blog

Reliable communications between healthcare facilities – such as between a hospital and primary care doctor’s office – is essential to delivering patients the best care in a timely and efficient manner. Protecting patients’ right to communications privacy, however, should not be difficult or expensive. CTS and Mitel take the worry out of protecting patient privacy […]

Covid-19 / Coronavirus Spreading in our Region… Be Prepared with Mobility & Flexible Workspaces
Posted on Mar 30, 2020 in Jeff Nolte's Blog

First and foremost, at CTS we’re ready to respond when you need our help during these unsettled times. Our support team is connected at the office and at home, so when you need us, we’ll be there! Whether the coronavirus impact continues to expand or goes out with a whimper, the headlines serve as a […]

Plain Old Telephone Service – It’s Time to Hang Up
Posted on Mar 20, 2020 in Jeff Nolte's Blog

With the growth of mobile and digital networks has come a corresponding decline in the use of traditional, analog land line networks that deliver POTS – plain old telephone service. Businesses that still run their phones over the copper wire phone network are seeing increased costs to support that infrastructure, and in many areas of […]

5 VoIP Trends You Need to Know in 2020
Posted on Dec 20, 2019 in Jeff Nolte's Blog

Business VoIP service has come a long way over the years. Serious businesses of every type and size now rely on VoIP to carry their vital communications and sensitive information. Here are 5 trends you want to be aware of as we enter 2020…

How VoIP Phones Deliver the Flexibility Employees Demand
Posted on Aug 9, 2019 in Jeff Nolte's Blog

What does “flexibility” mean to your employees in the context of their work life? If you’re unsure, you can’t give them what they want if you don’t fully understand what they’re looking for. As it turns out, statistics show many business leaders aren’t delivering on employee expectations. A recent study identified a “flexibility gap,” where […]

Success Story: Cloud Deployment Earns Hotel Chain Rave Reviews at its 450 Properties
Posted on Jan 20, 2019 in Jeff Nolte's Blog

WorldHotels operates 450 properties across 65 countries. When they made the decision to upgrade and centralize their communication systems, they wanted a flexible cloud solution that would retain their existing phone numbers and enable global staff to access the new system around the clock. They wanted less system equipment in their hotels and needed to […]

Why Growing Businesses Move to Beacon Cloud Voice Powered by CTS
Posted on Nov 17, 2018 in Jeff Nolte's Blog

Moving to CTS-powered Beacon Cloud Voice service offers many benefits for your business: Ease and speed of set up… We deliver and set up everything No upfront cost and lower cost of ownership Reduced risk of technology obsolescence

On Hold Messages 101… Creating a Great On-Hold Experience
Posted on Sep 20, 2018 in Jeff Nolte's Blog

No one likes being put on hold. Unfortunately, putting your customers on hold is a part of doing business, and the abandoned rate for these callers is very high. An estimated 70% of business callers are put on hold. When left on hold with silence, approximately 60% of those callers will hang up, and of […]

Managing Outdoor Phones? Check out Viking’s Enhanced Weather Protection Capabilities
Posted on Jul 30, 2018 in Jeff Nolte's Blog

Phones that are mounted outdoors, exposed to precipitation, condensation, vehicle exhaust, or corrosive atmosphere like salty air near the ocean, all need an extra measure of weather and corrosion resistance. Our EWP (Enhanced Weather Protection) phones from Viking are designed with total reliability in mind… The connections at the push button switch, microphone, and LED […]

5 Ways Business VoIP Offers More for Less
Posted on Dec 30, 2017 in Jeff Nolte's Blog

Today’s businesses require more efficient and cost-effective communication solutions. They need to serve customers better and need to respond faster to changing markets. Switching from analog landlines to digital VoIP over a broadband connection offers a number of benefits for businesses of any size…

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