Reliable communications between healthcare facilities – such as between a hospital and primary care doctor’s office – is essential to delivering patients the best care in a timely and efficient manner. Protecting patients’ right to communications privacy, however, should not be difficult or expensive. CTS and Mitel take the worry out of protecting patient privacy […]
First and foremost, at CTS we’re ready to respond when you need our help during these unsettled times. Our support team is connected at the office and at home, so when you need us, we’ll be there! Whether the coronavirus impact continues to expand or goes out with a whimper, the headlines serve as a […]
With the growth of mobile and digital networks has come a corresponding decline in the use of traditional, analog land line networks that deliver POTS – plain old telephone service. Businesses that still run their phones over the copper wire phone network are seeing increased costs to support that infrastructure, and in many areas of […]
Business VoIP service has come a long way over the years. Serious businesses of every type and size now rely on VoIP to carry their vital communications and sensitive information. Here are 5 trends you want to be aware of as we enter 2020…
What does “flexibility” mean to your employees in the context of their work life? If you’re unsure, you can’t give them what they want if you don’t fully understand what they’re looking for. As it turns out, statistics show many business leaders aren’t delivering on employee expectations. A recent study identified a “flexibility gap,” where […]
WorldHotels operates 450 properties across 65 countries. When they made the decision to upgrade and centralize their communication systems, they wanted a flexible cloud solution that would retain their existing phone numbers and enable global staff to access the new system around the clock. They wanted less system equipment in their hotels and needed to […]
Moving to CTS-powered Beacon Cloud Voice service offers many benefits for your business: Ease and speed of set up… We deliver and set up everything No upfront cost and lower cost of ownership Reduced risk of technology obsolescence
No one likes being put on hold. Unfortunately, putting your customers on hold is a part of doing business, and the abandoned rate for these callers is very high. An estimated 70% of business callers are put on hold. When left on hold with silence, approximately 60% of those callers will hang up, and of […]
Phones that are mounted outdoors, exposed to precipitation, condensation, vehicle exhaust, or corrosive atmosphere like salty air near the ocean, all need an extra measure of weather and corrosion resistance. Our EWP (Enhanced Weather Protection) phones from Viking are designed with total reliability in mind… The connections at the push button switch, microphone, and LED […]
Today’s businesses require more efficient and cost-effective communication solutions. They need to serve customers better and need to respond faster to changing markets. Switching from analog landlines to digital VoIP over a broadband connection offers a number of benefits for businesses of any size…
