AI is no longer a future promise – it’s here, revolutionizing business communications across industries.

According to RingCentral’s latest 2025 AI Trends Report, nearly 70% of companies are already using or actively experimenting with AI in customer conversations, sales, and internal collaboration. These companies have embraced AI as essential for delivering superior customer experience and operational efficiency.

The business case for AI adoption is undeniable.

Nearly 97% of decision-makers surveyed expect their AI investments to grow over the next five years, with many planning to boost budgets by 50% or more. C-level executives are leading the charge, with over half using AI daily for strategic planning and decision-making, and 88% of their teams now rely on AI tools at least weekly.

As AI adoption accelerates, leaders are clear-eyed about the risks.

AI will also be exploited by the bad guys. Over 70% of leaders anticipate AI-generated fraud threats, but 31% of companies lack adequate prevention measures. This gap highlights the urgent need for a renewed focus on IT and communications security to safeguard your organization.

Don’t let your business fall behind.

Partner with CTS to harness AI’s full potential in your business communications, overcome integration challenges, and protect your communications. CTS delivers tailored solutions and outstanding support to help you thrive in the AI-powered future.

Contact CTS today at 800.787.4848 or jnolte@ctsmd.us – your next step toward smarter, safer business communications.