Our strategic partner, RingCentral is revolutionizing business communications by seamlessly integrating AI across every channel – calls, messages, meetings, and contact centers – empowering Mid-Atlantic organizations to work smarter, faster, and more efficiently.

Here are five ways CTS and Ring bring AI and your business communications together:

• AI Receptionist – Never miss an opportunity with a 24/7 virtual receptionist that answers, routes, and schedules calls, freeing up staff for higher-value work.

• AI Assistant – Automatically transcribes calls, takes notes, and summarizes messages, saving time and letting your team focus on what matters most.

• Real-time Agent Assist – Provides live guidance and suggested responses to agents, improving customer experience and consistency.

• AI Quality Management – Analyzes 100% of customer interactions, delivering actionable insights and automated coaching for supervisors at scale.

• Conversation Intelligence – Unlocks data-rich insights from every conversation, transforming unstructured communications into actionable business intelligence.

RingCentral’s AI-powered platform is trusted by over 400,000 businesses to boost productivity, elevate customer service, and drive growth. As your local Gold RingCentral Partner, CTS can help you harness these innovations to transform your communications and stay ahead of the competition.

Take the next step toward smarter business communications.

Contact CTS today at 800.787.4848 or jnolte@ctsmd.us.