Xarios CTI Improves User Interaction with Mitel Phone Systems

Xarios provides desktop CTI software to improve user interaction with the telephone, ideally to the point where they don’t need to touch the telephone at all. The software has been tested and certified to work with Mitel Communications Director (3300) and the Mitel 5000 Communication Platform.


Desktop CTI Goals include…

  • Enable call control from the PC, not the phone
  • Minimize the training requirements
  • Reduce the amount of time users stay on the phone
  • Capture information about the caller / call type
  • Provide status visibility of users throughout the organization

Phone Manager features include…

  • Support for multiple toolbars
  • 64-bit TAPI Support
  • Server contacts visible in the Directory / DSS
  • Mitel Personal Call routing destination control
  • Support for backup connections with broadcast Application Server discovery
  • Call Banner color and font options
  • New Mitel Hot Desk Phantoms visible on the DSS

Xarios Phone Clients provide the following Desktop CTI Features…

  • Call Control (Hang up, Transfer, Hold & Retrieve all from the PC)
  • Highlight & Dial
  • Screen Popping
  • Status Visibility
  • TAPI
  • Custom Development
  • CRM Integration

CTS’s YouTube channel has informative “how-to” videos on the integration of the Xarios productivity tool with the Mitel 5000 Communication Platform.

For more information about CTI solutions from Xarios, visit them at: www.xarios.com