Running a Customer-focused Contact Center with Toshiba & CTS
Posted on Apr 15, 2015 in Jeff Nolte's Blog

Today’s Contact Center solutions improve customer satisfaction by enabling your agents to provide quicker, more efficient and cost-effective service. Toshiba’s Contact Center Suite runs as an app on Toshiba’s Media Application Server (MAS) or MicroMAS. Chesapeake sets up everything for you… We’ll connect and configure your Strata CIX or IPedge system to efficiently route incoming […]